pcmh logoWhat is a Patient-Centered Medical Home?

A patient-centered medical home is a system of care in which a team of health care professionals work together to provide all of your health care needs. We use technology such as electronic medical records to communicate and coordinate your care and provide the best possible outcomes for you. You, the patient, are the most important part of a patient-centered medical home. When you take an active role in your health and work closely with us, you can be sure that you’re getting the care you need.

Your primary care provider leads your care team, which may include specialized doctors, nurses, health educators, and other health care professionals such as pharmacists or physical therapists. Our team acts as “coaches” who help you get healthy, stay healthy, and get the care and services that are right for you. You, of course, are at the center of your care team.

How does a Patient-Centered Medical Home benefit the patient?

In a patient-centered medical home, we:

  • Are available when you need us. You can communicate with us easily and efficiently and get appointments quickly.
  • Know you and your health history. We know about your personal or family situation and can suggest treatment options that make sense for you.
  • Help you understand your condition(s) and how to take care of yourself. We explain your options and help you make decisions about your care.
  • Help you coordinate your health care – even if we are not the ones giving you the care. We will help you find specialists, get appointments, and make sure specialists have the information they need to care for you.
  • Use technology such as electronic medical records and share records to help prevent medical errors and make sure that we are always on the same page.

How do you get the most from a patient-centered medical home?

  • Be in charge of your health. Know that you are a full partner in your care. Understand your health situation and ask questions about your care.
  • Learn about your condition and what you can do to stay as healthy as possible.
  • Participate in your care.
  • Follow the plan that you and we have agreed is best for your health. Take medications as prescribed. Keep scheduled appointments and attend follow-up visits when necessary.

Communicate with your care team

  • Tell us when you don’t understand something we said or ask us to explain it in a different way.
  • Tell us if you get care from other health professionals so we can help coordinate the best care possible.
  • Bring a list of questions and a list of medicines or herbal supplements you take to every appointment.
  • Tell us about any changes in your health or well-being.

Quality Improvement Initiatives

Quality Improvement Initiative Study Charts

PCMH Study - Smoking
PCMH Study - Pneumovax
PCMH Study - Pneumovax
PCMH Study - HTN
PCMH Study - 18 Years screened for depression
PCMH Study - A1C

How do you contact your medical home team?

You can contact your team to schedule an appointment to discuss your healthcare needs by calling (828) 254-2444. We can be reached 24 hours a day, 7 days a week. Please continue to call 911 for any medical emergency.

If instructed by your health care team to seek medical attention outside our office, we recommend:

Mission My Care Now:  828-213-4444

  • Biltmore Park - 310 Long Shoals Road, Arden NC 28704
  • McDowell - 472 Rankin Drive, Marion NC 28752
  • Blue Ridge - 189 Hospital Drive, Spruce Pine NC 28777
  • Angel - 195 Franklin Plaza Drive, Franklin NC 28734

Sisters of Mercy Urgent Care

  • South Asheville - 1833 Hendersonville Road (828) 274-1462
  • West Asheville - 1201 Patton Avenue (828) 252-4878
  • Weaverville - 155 Weaver Boulevard (828) 645-5088
  • Brevard - 22 Trust Lane (828) 883-2600


  • 262 Leroy George Drive, Clyde (828) 456-7311

Local Hospitals

  • Mission Hospitals - 509 Biltmore Ave, Asheville, NC (828) 213-1111
  • Park Ridge Hospital - 100 Hospital Dr, Hendersonville, NC (828) 684-8501
  • Pardee Hospital - 800 North Justice Street Hendersonville (828) 696-1000
  • Haywood Regional Medical Center - 262 Leroy George Drive Clyde (828) 456-7311