COVID-19 (aka: Coronavirus) UPDATE
Operating Hours
Until further notice, our hours of operation will be 8 a.m. to 5 p.m. We apologize for any inconvenience. As always, we have a doctor on-call 24/7.
Community Family Practice is canceling our walk-in clinic. In light of the C0VID-19 epidemic, we feel it is important to triage all sick patients over the phone prior to arrival in our office.
Please note that we will continue to offer scheduled same day appointments for acute problems, including sick visits and COVID-19 testing when appropriate. Please call us at 254-2444 for an appointment.
Televisits
There are a few ways that we can do Televisits, but if you're part of the Patient Portal, you will get an email about your appointment - just click on that link! It's that easy!
ALTERNATE METHOD: To have your portal at your fingetips, you can also download the free Healow app to your cell phone or tablet.
Once you've downloaded the app, you'll link it to your patient portal using the code: JEFEAA. After that, you can log in with your patient portal username and password.
To join your Televisit visit the HEALOW app: (1) open the app (2) tap Appointments on the top of the wheel (3) tap on the appointment you wish to join (4) Tap Start Televisit (5) Enter any known vitals and tap Start Televisit again.
After that, you'll be checked-in and wait for the provider to join the televisit.
PLEASE NOTE
We are asking all well and sick patients to call us from their car when they arrive for their appointment. This allows us to isolate all patients appropriately. Some patients may be evaluated outside or in their car.
Regarding COVID-19 testing: we have a limited supply of tests. We are prioritizing people who meet the following criteria:
1. exposure to a known COVID-19 case AND respiratory symptoms OR fever
OR
2. fever (temp >100) AND cough with negative flu test in office and no other likely diagnosis.
AND
the patient is high risk for COVID-19 complications (age >65, chronic lung disease, smokers) OR high risk for exposing others (healthcare workers).
As more people are testing positive in our community, public health officials are likely to recommend focusing testing on people who are hospitalized. People with milder symptoms are going to be asked to stay home. News & Observer
If you have the symptoms above and are not tested for COVID-19, you should stay at home and not expose others until it has been at least 7 days from the onset of your symptoms AND at least 3 days with no fever and improvement in any respiratory symptoms. Test results are taking 5-7 days currently, so the results are not changing the plan of care for most people.
Many insurers have relaxed telehealth requirements during the pandemic. We are offering phone and televisits to patients who meet criteria.
Thank you for helping our other patients, staff, and providers to stay well!